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Faster permits for commercial alterations lessens impact on revenue

Gahanna --  Planning & Development Department

Project: Commercial Alterations Permit

• Project resulted from LeanOhio Boot Camp

• October 2015 - March 2016

• Contact: Anthony Jone · · 614-342-4015

The turnaround time for approving the Commercial Alterations Permits for the contractors was too long, potentially causing loss of revenue by tenants. Long turnaround times create cash flow difficulties and undue delay for the tenants to earn revenue.

Reduce the turnaround time for approving Commercial Alterations Permits from 20.3 to 14 calendar days.

Used an outside consultant to facilitate a DMAIC style improvement project using SIPOC, process mapping, VA/NVA, poka-yoke, fishbone diagram, process control plan


• Created a commercial alterations review control plan to document procedures and metrics (implemented)

Key Metrics:

Lead Time - Baseline: 20 days
Lead Time - Actual: 14 days


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Racquel Graham – LeanOhio 
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