Making state government in Ohio simpler, faster, better, and less costly. .
Improvements to electronic case files give added flexibility

Gahanna -- Court and Information Technology

Project: Electronic Email Attachment via FileBound

• Project resulted from LeanOhio Boot Camp

• Contact: Amanda Parker · · 614-342-4084

Court staff who leverage FileBound cannot attach an email to a case file without first printing and re-scanning the original email. Emails are printed off and kept in paper form in case files. In addition to excess time for court staff, the risk of degradation and lost emails in court cases is higher than necessary because manual steps are required to record emails.

Reduce variation across programs, and reduce waste in the current process

Used the TIMUWOOD methodology to uncover areas of waste


• Reduced transportation and motion by eliminating steps to record an email within a case file (implemented)

• Addressed underutilization by leveraging technologies that are available to streamline current practices (implemented)

• Minimized defects by reducing the potential of a paper copy shifting between case files (implemented)


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We will add it to this showcase of results from grant-funded projects as well as projects that got started at LeanOhio Boot Camp training.

Racquel Graham – LeanOhio 
Results home
Efficient data entry and reporting allows more time to serve families (Akron)

Customers will get quicker service and answers to their questions (Akron)

In the news: Butler County improves timeliness of issuing food stamps

Transformed mail and paper correspondence process has 86% fewer steps (Coshocton County JFS)

The City of Gahanna is bringing process improvement to local government

Lean Gahanna Program Status Report

Big clean-up ends the clutter and boosts productivity (Gahanna)

Reorganization of work environment increases efficiency (Gahanna)

Better management of IT surplus reducing waste (Gahanna)

Streamlined payables process speeds up payments and saves money (Gahanna)

Faster permits for commercial alterations lessens impact on revenue (Gahanna)

Improvements to electronic case files give added flexibility (Gahanna)

End of manual approach for fuel management cuts time by 94% (Gahanna)

Improved communication with IT customers minimizes service disruptions (Gahanna)

Improved application strengthens review process for planning and development (Gahanna)

Time saved with smarter approach for PO and invoice processing (Gahanna)

Automated registration moves 4 months faster for parents and staff (Greene County)

Claim submissions sailing through in 3 days -- compared to 60 days before (Licking County)

Operating room staff and patients benefiting from improvements to surgical case carts (MetroHealth System)

Vacant lots throughout Springfield maintained more quickly and cost-effectively (Springfield)  Daily Daily News

SARTA improves specialized transportation services that link citizens with needed services (Stark County)

In the news: Ohio nonprofits reap benefits of Six Sigma training
Results home