Program standards better protected with strengthened review process
Ohio Department of Aging
Green Belt, Patricia Clements (Ohio Department of Job and Family Services)
Quality Review Process
Mike Eberle, Reggie Brown, Mike Gerber, Dale Farmer, Ed Gortner, Chris Holmes, Greg Lauck, Aaron Wolfe, Bonnie Buthker, Bill Lohner, Kathleen Botos, Marc Glasgow
The Designation and Service Review (DSR) in each regional ombudsman program was taking 12-18 months to complete, and there was confusion regarding staff roles and expectations. The DSR is an important opportunity to assure that program standards are met -- and to identify where technical assistance might be needed.
Clear delineation of staff roles within the process, with the regional program director having greater ownership.
Annual DSRs -- shortened timeline with clear end date to eliminate waste and reduce correspondence. Increased understanding of the regional areas before reviews.
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Posted January 15, 2016
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