Simpler process allows for reliable targeting and faster service
Bureau of Workers' Compensation
Camo Belt Project
Employer Enrollment in Savings Programs
Mark Cunningham, Gary Armstrong, Shyla Vara, Robena Holloway, Ecstacy Adkins
The process was taking too long to complete, with many non-value-added steps, in selecting Ohio employers to target for the cost-savings program.
Streamlining the list of employers to target for selection process.
The marketing process of the employer selection.
Steps - Baseline:
Steps - Actual as of January 2016:
Steps - Projection:
Handoffs - Baseline:
Handoffs - Projection:
Decision Points - Baseline:
Decision Points - Projection:
Delays - Baseline:
Delays - Projection:
Forms - Baseline:
Forms - Projection:
Additional Customer Benefits:
Employers will better understand the requirements and benefits of the program.
Improvements to this process have given our work unit more reliable target markets, so work time is better spent.
Posted January 15, 2016
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