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Simpler process allows for reliable targeting and faster service  

Agency: Bureau of Workers' Compensation
Project Type: Camo Belt Project
Process: Employer Enrollment in Savings Programs
Project Leader: Mark Cunningham
Team Members: Mark Cunningham, Gary Armstrong, Shyla Vara, Robena Holloway, Ecstacy Adkins
When: 2015
Contact: Mark Cunningham
Email: Mark.C.1@bwc.state.oh.us
Phone: 740-385-8029



Problem:
The process was taking too long to complete, with many non-value-added steps, in selecting Ohio employers to target for the cost-savings program.

Biggest Change: Streamlining the list of employers to target for selection process.

Other Changes: The marketing process of the employer selection.



Steps - Baseline: 17
Steps - Actual as of January 2016: 15
Steps - Projection: 8

Handoffs - Baseline: 6
Handoffs - Projection: 2

Decision Points - Baseline: 4
Decision Points - Projection: 1

Delays - Baseline: 8
Delays - Projection: 0

Forms - Baseline: 3
Forms - Projection: 1

Additional Customer Benefits: Employers will better understand the requirements and benefits of the program.

Additional Information: Improvements to this process have given our work unit more reliable target markets, so work time is better spent.



Posted January 15, 2016



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