Streamlined enforcement process will bring faster resolution to complaints regarding insurance agents and agencies
Kaizen Event, Black Belt Project
Todd Overholtzer (ODI)
David Barney, Jim Burkart, Ivana Brkic, Beth Chase, Melissa Chuvalas, Steve Cole, Rhonda Daniels, Cameishi Lindley, Darcy Moulin, Todd Oberholtzer, Lindsey Pullen, Leslie Short, Karen Vourvopoulos, Diane Wiggins (ODI), Archanna Manoharan (JFS), Scottie Powell (BWC)
Current process was time-consuming, paper-based, included multiple tracking systems and silos of information, and there was a lack of transparency and accountability between participating ODI divisions.
Case files will be uploaded into a central database that is accessible to all (4) divisions. Integrated dashboards will increase visibility into case statuses, and automatic notifications will eliminate the need for manual tracking through separate databases.
A separate site is being developed that only the AG has access to, where the AG can view/print case documents that have been uploaded by ODI employees. The AG will not have access to the ODI system.
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Potential 170,000 fewer pages per year
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Posted June 30, 2015
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