Clear process for licenses and registrations is saving time for staff and customers
Environmental Protection Agency
Division of Materials & Waste Management -- Licenses and Registrations
Pam Allen and Sharon Gbur
Brian Dearth, Leanne Greenlee, Debbie Kellough, Greg Howard, Tracy Buchanan, Phil Farnlacher, Fanny Haritos, Holly Hillyer, Jeremy Carroll, Kelli Foreman, Jeff Hurdley, Curtis Delong, Rich Fox
Tremendous variation in the license and registration process across the districts and state.
The team developed and documented a standardized and streamlined process across the state, with roles and responsibilities defined.
A formalized outreach process is now in place for customers. • Forms were mistake-proofed (poka-yoke) to ensure that only required information is requested. • Format of the paper forms was revised for ease of completion by applicants -- and these revised forms will be mirrored when electronic versions are finalized.
Steps - Baseline:
Steps - Projection:
Decision Points - Baseline:
Decision Points - Projection:
Waste - Actual:
Eliminated 47 of 48 points of waste in the process
Redirected Hours - Projection:
Posted June 30, 2015
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