Overhaul of crucial form minimizes errors and maximizes customer satisfaction
Budget and Management
Other Involved Agencies:
JFS, DAS, DRC
Green Belt Project
OSS Denied Vouchers
John Yoho, DAS; Maurice Bryant, DRC; Lawanda Street, DRC; Yvonne Gore, JFS; Loretta Oliver, JFS; Jessica Gravely, OBM; Diane Hare, OBM
OSS agency partners were denying 8.9% of OSS created vouchers, resulting in dissatisfaction, delayed vendor payments, unclear expectations, and additional time needed to make voucher corrections.
Mistake-proofing (poka-yoke) the pre-processing form.
1) Reallocation of hours saved on rework to production, which increases production to 640 vouchers per month.
2) Reduced work effort to agency partners by denying vouchers back to OSS.
3) Agency partners will redirect resources to agency core mission.
4) State vendors will receive their payment promptly.
Posted June 30, 2015
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