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With 5 processes turned into 1, team is on track to save thousands of hours while handling travel and expense requests

Agency: Ohio Office of Budget and Management
Project Type: Green Belt Project
Process: Travel & Expense Pre-Audit Process
Team Name: OSU-OSS TE Project Team
Project Leaders: Korrina Thomas, Tim Ogonek
Team Members: Rea Lawson, Evan Jones, Helga Mattingly, Andy Wood, Tina Pike, Judy Reid
When: January-April 2015
Contact: Korrina Thomas
Email: korrina.thomas@obm.ohio.gov
Phone: 614-338-4816

Download the visuals from a project presentation (PDF)




Problem:
The Travel and Expense pre-audit process at Ohio Shared Services was taking too long. In 2014, 67% of travel and expense requests were satisfactorily completed within 3 days of receipt compared to a target of 80%.

Biggest Change:
Standardize how the Travel & Expense Team members generate their work lists.

Other Changes:
Recalculation of the Travel & Expense efficiency metric. • Update Customer Satisfaction Survey. • Improve team communication through weekly meetings/information sharing.



Processes - Baseline: 5
Processes - Actual: 1

Redirected Hours - Projection: 2,080



Posted June 30, 2015



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January-December 2015


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