With 5 processes turned into 1, team is on track to save thousands of hours while handling travel and expense requests
Ohio Office of Budget and Management
Green Belt Project
Travel & Expense Pre-Audit Process
OSU-OSS TE Project Team
Korrina Thomas, Tim Ogonek
Rea Lawson, Evan Jones, Helga Mattingly, Andy Wood, Tina Pike, Judy Reid
Download the visuals from a project presentation (PDF)
The Travel and Expense pre-audit process at Ohio Shared Services was taking too long. In 2014, 67% of travel and expense requests were satisfactorily completed within 3 days of receipt compared to a target of 80%.
Standardize how the Travel & Expense Team members generate their work lists.
Recalculation of the Travel & Expense efficiency metric. • Update Customer Satisfaction Survey. • Improve team communication through weekly meetings/information sharing.
Processes - Baseline:
Processes - Actual:
Redirected Hours - Projection:
Posted June 30, 2015
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