Mistake-proofing speeds up invoice process
Budget and Management
Enterprise Content Management Process Structure
Tiffany Wilson, Jessica Gravely
The process for returning improper invoices to an agency/vendor was taking too long, averaging 12.8 day. OAC 126-03-01 allows 15 days. At times, improper invoices were returned with an inaccurate or unclear explanation of the rejection and how to correct the issue. Both internal and external customers (agency/vendor) were negatively affected by the process.
Poka-yoke the exception job aid and standard comments for invoice returns. Train staff on this new approach.
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Posted January 15, 2016
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