Quick process mapping eliminates form, reduces errors, and frees up 50 hours for value-added work
Ohio Supreme Court
Camo Belt Project
Clerk's Office Process Mapping
Clerk's Office Process Improvers
Sandra Grosko (SCO), Alan Ohman (SCO)
Scott Schaller, Tim Gaunt, Analeah Charles, Amy Reitz, Amie Vetter, Kim Hamiter, Jill Sullivan (all SCO)
When: July 2015
We process mapped the GRF payments the Clerk's office receives to eliminate any redundancies and make the process more efficient.
Receipts and reports that were previously signed and sent to the Fiscal office were deemed completely unnecessary and will not continue to be sent.
The Clerk's office has eliminated use of one of its three forms of data backup -- all shared essentially the same information in different software.
Steps - Baseline:
Steps - Projection:
Forms - Baseline:
Forms - Actual:
Errors will be reduced because the sheer number of backup forms that were previously filled out contributed to potential mistakes. The process will now be simpler and leaner.
Redirected Hours - Projection:
We mapped out additional processes that the Clerk's office has for processing different payments. In each one, redundancies or unnecessary forms/reports were discovered.
Posted June 30, 2015
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