Below are links to additional info about select improvement projects • Click here for a summary table of recent projects
In the news: Program aims to make Trumbull County more efficient Tribune Chronicle • February 2018 Efficient data entry and reporting allows more time to serve families Akron Metropolitan Housing Authority Resident Services Data Entry Process Summary • Project Slides Customers will get quicker service and answers to their questions Akron Utilities Business Office Lean Initiative City of Akron, Utilities Business Office In the news: Butler County improves timeliness of issuing food stamps Journal-News • May 2016 Transformed mail and paper correspondence process has 86% fewer steps Coshocton County Job and Family Services 1-Page Summary The City of Gahanna is bringing process improvement to local government Presentation Visuals • April 2016 Lean Gahanna Program Status Report Summarizes the program's scope, activities, and progress 5-Page Report • February 2016 Big clean-up ends the clutter and boosts productivity Gahanna -- Court Department 5S of the Court Common Areas Reorganization of work environment increases efficiency Gahanna Division of Police Communications 5S of Police Dispatch Center Better management of IT surplus reducing waste Gahanna -- Information Technology 5S Surplus-Standard Operating Procedure Streamlined payables process speeds up payments and saves money Gahanna -- Finance Department Accounts Payable Faster permits for commercial alterations lessens impact on revenue Gahanna -- Planning & Development Department Commercial Alterations Permit Improvements to electronic case files give added flexibility Gahanna -- Court and Information Technology Electronic Email Attachment via FileBound End of manual approach for fuel management cuts time by 94% Gahanna -- Service Department Golf Course Fuel Entry Improved communication with IT customers minimizes service disruptions Gahanna -- Information Technology IT-Active Directory Lockout Improved application strengthens review process for planning and development Gahanna -- Planning & Development Department Planning Commission FDP (Final Development Plan) Time saved with smarter approach for PO and invoice processing Gahanna -- Service Department Service Department Purchase Order and Invoice Processing Automated registration moves 4 months faster for parents and staff Greene County Educational Service Center Preschool Program Registration Claim submissions sailing through in 3 days -- compared to 60 days before Licking County Health Department Public Health Medical Billing Improvement Project Operating room staff and patients benefiting from improvements to surgical case carts The MetroHealth System Presentation Visuals • January-July 2015 Vacant lots throughout Springfield maintained more quickly and cost-effectively City of Springfield -- Code Enforcement 2-Page Project Report • Report in the Dayton Daily News SARTA improves specialized transportation services that link citizens with needed services Stark Area Regional Transit Authority (SARTA) Presentation Visuals
Making state government in Ohio simpler, faster, better, and less costly. .
Making state government in Ohio simpler, faster, better, and less costly. .