Lean Local Results

Below are links to additional info about select improvement projects
Click here for a summary table of recent projects

In the news: Program aims to make Trumbull County more efficient
Tribune Chronicle • February 2018

Efficient data entry and reporting allows more time to serve families
Akron Metropolitan Housing Authority
Resident Services Data Entry Process
Summary • Project Slides

Customers will get quicker service and answers to their questions
Akron Utilities Business Office Lean Initiative
City of Akron, Utilities Business Office

In the news: Butler County improves timeliness of issuing food stamps
Journal-News • May 2016

Transformed mail and paper correspondence process has 86% fewer steps
Coshocton County Job and Family Services
1-Page Summary

The City of Gahanna is bringing process improvement to local government
Presentation Visuals • April 2016

Lean Gahanna Program Status Report
Summarizes the program's scope, activities, and progress
5-Page Report • February 2016

Big clean-up ends the clutter and boosts productivity
Gahanna -- Court Department
5S of the Court Common Areas

Reorganization of work environment increases efficiency
Gahanna Division of Police Communications
5S of Police Dispatch Center

Better management of IT surplus reducing waste
Gahanna -- Information Technology
5S Surplus-Standard Operating Procedure

Streamlined payables process speeds up payments and saves money
Gahanna -- Finance Department
Accounts Payable

Faster permits for commercial alterations lessens impact on revenue
Gahanna -- Planning & Development Department
Commercial Alterations Permit

Improvements to electronic case files give added flexibility
Gahanna -- Court and Information Technology
Electronic Email Attachment via FileBound

End of manual approach for fuel management cuts time by 94%
Gahanna -- Service Department
Golf Course Fuel Entry

Improved communication with IT customers minimizes service disruptions
Gahanna -- Information Technology
IT-Active Directory Lockout

Improved application strengthens review process for planning and development
Gahanna -- Planning & Development Department
Planning Commission FDP (Final Development Plan)

Time saved with smarter approach for PO and invoice processing
Gahanna -- Service Department
Service Department Purchase Order and Invoice Processing

Automated registration moves 4 months faster for parents and staff
Greene County Educational Service Center
Preschool Program Registration

Claim submissions sailing through in 3 days -- compared to 60 days before
Licking County Health Department
Public Health Medical Billing Improvement Project

Operating room staff and patients benefiting from improvements to surgical case carts
The MetroHealth System
Presentation Visuals • January-July 2015

Vacant lots throughout Springfield maintained more quickly and cost-effectively
City of Springfield -- Code Enforcement
2-Page Project Report • Report in the Dayton Daily News

SARTA improves specialized transportation services that link citizens with needed services
Stark Area Regional Transit Authority (SARTA)
Presentation Visuals



  Making state government in Ohio simpler, faster, better, and less costly. .