Kaizen Events By Agency

Major Lean Events

Sorted by Agency

Ohio Adjutant General’s Department • Improved shipping process ensures faster delivery of goods -- and more time for mission-critical work (September 2015) Fact Sheet · Report-Out Presentation

Ohio Department of Administrative Services • Procurement customers will see faster service with implementation of standard process and a one-stop web page (July 2016) Fact Sheet · Report-Out Presentation • Tenants will see faster turnarounds on projects to move or improve workspace (August 2015) Fact Sheet · Report-Out Presentation • Ohio’s state agencies will process purchase orders 77% faster on commodity purchases (August 2013) • State printing customers will get fast and accurate billing with every print job (May 2013) • Minority businesses will get faster access to state procurement opportunities (February 2013) • DAS stands to save millions through IT consolidation (February 2011) • Employee education reimbursements on track to arrive in less than half the time (January 2011)

Ohio Department of Aging • The move to a better home will be easier and faster for nursing home residents who have to relocate (November 2013)

Ohio Department of Agriculture • A reimagined future for sample collection would mean improved data sharing and faster results (May 2019) Fact Sheet · Report-Out Presentation

Ohio Attorney General • Instructors will experience shorter lead times and less paperwork during application (June 2017) Report-Out Presentation • Most informal dispute resolutions will be processed in just two days -- 46 days faster than the previous average time (July 2015) Fact Sheet · Report-Out Presentation • Ohio Law enforcement will get crucial crime-scene information up to 43% faster (February 2014) Fact Sheet · Report-Out Presentation • Ohio law enforcement and staff will get faster IT support from the AG's Office (January 2014) • For Ohio's key collector, less time correcting errors will mean more time for collections (January 2012) • AG staff will have more time for mission-critical work thanks to streamlined purchasing process (June 2011) • AG staff will have more time for mission-critical work thanks to streamlined purchasing process (June 2011) • Crime fighters to get findings on evidence in days rather than months (March 2011)

Ohio Office of Budget and Management • 1 simple accounts receivable process will become standard practice, replacing 5 separate agency processes (February 2015) Fact Sheet · Report-Out Presentation • 1 simple accounts receivable process will become standard practice, replacing 5 separate agency processes (February 2015) Fact Sheet · Report-Out Presentation • Ohio’s state agencies will process purchase orders 77% faster on commodity purchases (July 2013)

Ohio Department of Commerce • Revised applications and intake screening could cut liquor licensing process times in half (July 2021) • Improved process will speed up the time it takes for customers to receive goods and/or services (October 2017) • Clearer, simpler application process will reduce processing time and backlog (June 2017) Fact Sheet · Report-Out Presentation • Ohio citizens who have unclaimed funds will receive their money up to 150 days faster (August 2013)

Ohio Development Services Agency • Grants for crucial heating and cooling assistance will be processed 10 weeks faster on average (June 2014) Fact Sheet · Report-Out Presentation • Ohioans needing energy assistance will receive credits for utility bills up to 12 weeks faster (June 2013) • Streamlined grant process to cut time in half while ending the paper chase (July 2012) • HEAP is making the leap to higher levels of efficiency (April 2012)

Ohio Development Services Agency and JobsOhio • Streamlined incentive process with 205 fewer processing days already winning over businesses (June 2012)

Ohio Department of Developmental Disabilities • County Boards and Providers benefit from an improved and updated system (November 2019) Fact Sheet · Report-Out Presentation • Service providers will be more knowledgeable and better able to keep Ohioans with disabilities safe and healthy (April 2014) Fact Sheet · Report-Out Presentation

Ohio Department of Education • Revamped Intake and Investigation processes will help close Professional Conduct cases in half the time (December 2017)

Ohio Environmental Protection Agency • Strengthened emergency response process will further safeguard human health and the environment (June 2015) Fact Sheet · Report-Out Presentation

Governor's Office of Health Transformation • 9 grant application processes streamlined into 1 (August 2014)

Ohio Housing Finance Agency • Streamlined post-award process strengthens communication and ensures compliance while giving developers faster access to needed funds (January 2017) Fact Sheet · Report-Out Presentation • Home buyers will receive OHFA homeownership products 15 days faster (January 2016) Fact Sheet · Report-Out Presentation • Simplified process aims to make "saving the dream" 9 times faster for struggling homeowners (July-August 2012)

Ohio Department of Insurance • Streamlined enforcement process will bring faster resolution to complaints regarding insurance agents and agencies (January 2015) Fact Sheet · Report-Out Presentation • Faster licensing keeps qualified insurance agents doing the work of serving Ohioans (May 2013) • Complaints getting processed faster than ever (October 2011)

Ohio Department of Medicaid • Streamlined process will help better serve Ohioans through provider retention and training (February 2018) • Improved information flow will benefit patients of long-term care (January 2017) Fact Sheet · Report-Out Presentation • Improvements will simplify and speed up the process to ensure that individuals are appropriately placed in nursing homes and receive the services they need (April 2016) Fact Sheet · Report-Out Presentation • Medicaid field reviews will get done 2 months faster while keeping the focus on outcomes (March 2014) Fact Sheet · Report-Out Presentation • With contracts to be processed up to 42% faster, Medicaid will see quicker delivery of essential products and services (September-October 2013) • Ohio Medicaid consumers will receive invaluable medical services 10 days faster (June 2013) Fact Sheet · Report-Out Presentation

State Medical Board of Ohio • Citizens will get faster resolutions when filing complaints about doctors and other medical practitioners (February 2013)

Ohio Department of Natural Resources • ODNR uses Kaizen event to plan an efficient future for merging Parks and Watercraft Divisions (September 2016) Fact Sheet · Report-Out Presentation • Overhauled approach for administrative investigations and discipline will clarify and quicken a challenging process (March 2016) Fact Sheet · Report-Out Presentation

State of Ohio Board of Pharmacy • Investigations will move faster with streamlined process that gives agents quicker access to valuable resources (March 2016) Fact Sheet · Report-Out Presentation • Basic license applications will go through 16 days faster on average with move to electronic processing (July 2015) Fact Sheet · Report-Out Presentation

Ohio Department of Mental Health & Addiction Services • Boards and service providers will have faster access to funds through streamlined reporting and request process (March 2014) Fact Sheet · Report-Out Presentation • Consolidated process and application will speed up licensure, certification, and renewal for providers of mental health and addiction services (December 2013) • Quicker forensic movement will result in expedited mental health treatment (June 2013) • Ohio's mental health clients will have better access to the integrated, coordinated care of Health Home services (May 2013)

Ohio Department of Public Safety, Bureau of Motor Vehicles • Mailed-in payments to the BMV will sail through thanks to improved mail processing (February 2016) Fact Sheet · Report-Out Presentation • Transformed process would tame the mail juggernaut in half the time (March 2012) • Streamlined process aims to deliver licenses up to 184 days faster (November 2011)

Ohio Department of Public Safety, State Highway Patrol • With 86% fewer steps, the recruitment process for State Troopers will move 3 times faster (June 2012) • Law enforcement agencies to get faster findings in drug-case investigations (August 2011)

Public Utilities Commission of Ohio • Motor carriers will receive needed credentials from PUCO up to 80% faster (January 2014)

Ohio Department of Rehabilitation and Correction • Improved process will significantly speed up the time it takes for OPI to deliver products and services to customers (January 2019) Report-Out Presentation • Centralized inventory system will improve truck assembly process (May 2017) Report-Out Presentation • Transformed hiring process will get quality candidates on the job up to 7 weeks faster (March 2017) Fact Sheet · Report-Out Presentation • Streamlined reception process will move inmates more quickly to their home institutions, strengthening safety and family support (June 2014) Fact Sheet · Report-Out Presentation • Courts and law enforcement will save time and money from 62% faster process for getting inmates to court hearings (February 2013)

Ohio Department of Higher Education • Transformed grants process aims to cut 317 days from process (July 2012) • Regents team overhauls key review process to quicken turnaround and ensure quality (March2012)

Opportunities for Ohioans with Disabilities • Employment will be retained or gained 80% faster for employed and job-ready individuals with disabilities (December 2016) Fact Sheet · Report-Out Presentation • With up to 47 fewer steps, redesigned invoice process could move twice as fast (March 2012) • Crucial determination will arrive up to 3 months faster for Ohioans seeking vocational rehab services (December 2011) • Transformed process will ensure pre-screened job seekers are faster and more accurately matched to employers (September 2018) Fact Sheet · Report-Out Presentation

Ohio Supreme Court • 91% of all purchase requests will get processed in 1 day with simplified workflow (April 2015) Fact Sheet · Report-Out Presentation

Ohio Board of Tax Appeals • Ohio taxpayers will get critical tax appeal decisions 245 days faster on average (July 2013)

Ohio Department of Taxation • Taxpayers to get much faster resolutions (March 2011)

Ohio Department of Transportation • Ohio Rail Development Commission (ORDC) improves rail crossing safety project process Fact Sheet · Report-Out Presentation • Centralized inventory system will improve truck assembly process (May 2017) Done with ODRC · Report-Out Presentation • Overhaul of big data system aims to redirect up to 462,000 hours to more productive work (March 2012) • Streamlined process for managing crucial records aims to cut costs from $705 to $1 per box (January 2012) • Aircraft owners set to fly through faster registration process (August 2011)

Ohio Turnpike and Infrastructure Commission • Procurement process for Turnpike facilities will move up to 85 days faster (July 2014) Fact Sheet · Report-Out Presentation

Ohio Veterans Home • Ohio veterans and their families will experience a faster and smoother admission process (January 2016) Fact Sheet · Report-Out Presentation

Ohio Bureau of Workers' Compensation • Injured workers will receive quicker compensation with streamlined process (February 2016) Fact Sheet · Report-Out Presentation • Injured workers will return to work faster thanks to Kaizen-powered improvements (May 2012)

Ohio Department of Youth Services • Transformed process for treatment teams will strengthen the focus on youth while freeing up 12,000 hours per year for mission-critical activities (April 2015) Fact Sheet · Report-Out Presentation • Thousands of hours will be redirected from paperwork to meaningful interactions with youth, thanks to a transformed intervention hearing process (December 2014) Fact Sheet · Report-Out Presentation • Improved orientation process ensures greater personalized training and faster assignments for youth (September 2014) Fact Sheet · Report-Out Presentation • Youth-focused intake process will ensure better communication, greater personalized attention, and faster assignments to home institutions (May 2014) Fact Sheet · Report-Out Presentation
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