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Overhaul of crucial form minimizes errors and maximizes customer satisfaction

Agency: Budget and Management
Other Involved Agencies: JFS, DAS, DRC
Project Type: Green Belt Project
Process: OSS Denied Vouchers
Project Leader: Valentine Nnachetam
Team Members: John Yoho, DAS; Maurice Bryant, DRC; Lawanda Street, DRC; Yvonne Gore, JFS; Loretta Oliver, JFS; Jessica Gravely, OBM; Diane Hare, OBM
When: 2014-15
Contact: Valentine Nnachetam
Phone: 614-338-4766

OSS agency partners were denying 8.9% of OSS created vouchers, resulting in dissatisfaction, delayed vendor payments, unclear expectations, and additional time needed to make voucher corrections.

Biggest Change:
Mistake-proofing (poka-yoke) the pre-processing form.

1) Reallocation of hours saved on rework to production, which increases production to 640 vouchers per month.
2) Reduced work effort to agency partners by denying vouchers back to OSS.
3) Agency partners will redirect resources to agency core mission.
4) State vendors will receive their payment promptly.

Posted June 30, 2015

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January-December 2015

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